Head of Business Development & Customer Engagement Overview A leading charitable event organisation is seeking a dynamic and visionary Head of Business Development & Customer Engagement to enhance visitor experiences and drive strategic growth at one of the UK's most prestigious public events. This is a senior-level opportunity for a professional with a background in premium events, visitor attractions, or public experiences. You'll lead the transformation of a large-scale outdoor venue into a dynamic, customer-focused destination. Reporting directly to the Chief Executive, you'll oversee visitor engagement, customer operations, and new business development-ensuring excellence from first interaction to final exit. Key Responsibilities: Strategic Development: Design and implement strategies that elevate the public-facing event experience and align with the long-term vision for growth and sustainability. Customer Experience Oversight: Manage all aspects of the visitor journey, including enclosures, amenities, retail, and information services, ensuring seamless and exceptional service delivery. Revenue Generation: Maximise secondary income through sales of upgrades, hospitality, merchandise, catering, and other visitor services. Marketing Integration: Collaborate with the marketing team to drive engagement, measure impact, and optimise conversion across customer touchpoints. Volunteer Team Leadership: Oversee a la...