Job Description
Job Title: Customer Services Executive – Complaints Resolution
Location: Glasgow City Centre
Department: Customer Services
Reports To: Customer Services Manager
Hours of Work: 9am – 5.30pm Monday to Friday & occasional Saturday
Salary: From £25,396
Optical Express is the UK’s leading provider of laser eye surgery, lens replacement, and private cataract procedures. We are committed to delivering exceptional patient care and customer service across all touchpoints. As part of our continued growth, we are looking for a dedicated Customer Services Executive to join our team and help us maintain our high standards of service excellence.
Role Overview:
As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well-written correspondence will be essential in delivering positive outcomes and maintaining trust.
Key Responsibilities:
1. Handle customer complaints and escalations via phone, email, and written correspondence.
2. Investigate...