Job description: Title - IT Support Technician Reference: INET/IST/Feb 2026 Location: Hounslow (Remote working) Salary: £35,000.00 - £40,000.00 Per annum Job Open Date: 26th Feb 2026 Close date: 25th Mar 2026 Job Summary We are seeking an experienced Technical Support / IT Helpdesk Executive to join our team. In this role, you will be responsible for monitoring and maintaining the company’s computer systems and networks, providing first-line technical support to employees and customers. You will be the first point of contact for IT-related issues such as password resets, system errors, viruses, email problems, and hardware faults. Key Responsibilities Provide first-line technical support to employees and customers Diagnose and resolve hardware, software, and network issues Log, track, and maintain records of support queries Analyse call logs to identify common issues and recurring problems Update and maintain self-help guides and documentation Work closely with field engineers for on-site support when required Test, troubleshoot, and repair faulty equipment Ensure timely resolution of IT issues to minimise downtime Required Skills & Qualifications Previous experience in IT Helpdesk or Technical Support role (essential) Strong knowledge of computer systems, networks, and troubleshooting Experience with Windows OS, Microsoft Office, email systems Basic understanding of networking concepts (LAN, WAN, routers) Good problem-solving and analytical skills Strong communication and customer service skills Ability to work independently and as part of a team Job Type: Full-time Benefits: On-site parking UK visa sponsorship Work from home Work Location: Hybrid remote in Hounslow TW4 6JQ