Job Title:Customer Service Advisor
Location:London
Salary:£22k – £28k
In the role of Customer Support Agent, you will oversee the operation of our client’s front-line customer support activity at our clients London office.
Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company Uber.
They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.
Your role encompasses.
* General Customer Service
* Answering inbound calls.
* Resolving customer queries or allocating to the responsible team member.
* Managing customer support tickets on CRM.
* Acting as a first point of escalation for any customer service complaints.
Daily planning and work allocation
* Identifying, organising and communicating team workload for customer support team.
* Supporting the Ops Mgr & SMR Mgr by allocating outbound call requirements across the team.
Vehicle and customer administration
* Generating customer contracts in rental/loan management systems as part of the customer sign up process.
* Ensuring all customer contracts are prepared and sent to customers alongside all vehicle documentation.
* Overseeing the fleet and customer administration activity this will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation.
Person requirements
* Hard Working
* A friendly personality
* Good communication skills via email, phone, text, etc.
* A basic understanding of, and interest in, vehicles
* Strong attention to detail
* Team leader or supervisory experience (in a customer service role is preferred)
* Enjoy contributing to the team and growing with our company
* A good communicator, patient, understanding and genuinely enjoys helping customers.
* Good time management and multi-tasking skills.
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