Customer Service and Security Officer
· Provide a warm and courteous welcome to all residents and visitors.
· Actively engage with residents, visitors, colleagues, and contractors to ensure a seamless experience.
· Coordinate day-to-day operations to meet and exceed residents' expectations.
· Anticipate residents' needs by engaging and asking questions.
· Be aware of cultural differences to meet specific resident requirements.
· Organize and operate resident events, including budgeting and supplies management.
· Handle all front-of-house calls and inquiries, maintaining a welcoming environment.
· Maintain logs for visitors and deliveries, ensuring proper announcements.
· Interact with customers to gather feedback on services and satisfaction levels.
· Keep a daily log of incidents, requests, and shift handovers.
· Check and respond to emails and requests promptly.
· Collaborate with the line manager on customer feedback and improvement areas.
· Maintain a positive relationship with the client.
· Provide clear shift handovers to colleagues.
Security Responsibilities
* Conduct regular floor walks and security checks, reporting issues as needed.
* Report accidents or injuries immediately.
* Follow safety and security policies to ensure a safe environment.
* Monitor for suspicious persons on premises.
Skills and Qualifications:
Strong organizational and administrative skills with attention to detail.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office, especially Excel, and familiarity with property management software such as Yardi.
Customer-focused mindset with the ability to build rapport with tenants.
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