Job Overview
As a Business Relationship Manager, you will establish and maintain trusted partnership relationships between the Enterprise Services team and each of its internal customers, understanding their scope of operation, business drivers, plans and needs, working with them in identifying solutions to improve their ability to achieve their desired business outcomes. Day-to-day, you'll serve as the principal point of contact for service owners and business stakeholders across functions, capturing business requirements for adoption or expansion of Enterprise services. Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting‑edge defence technology to ground‑breaking innovations our mission is to empower and protect lives. Join us as a Business Relationship Manager at our Farnborough site, where you will have the opportunity to work with cutting‑edge technology in partnership with some of the most brilliant minds.
Responsibilities
* Demand Management, understanding, anticipating and influencing internal customer demand for services delivered by Enterprise Services
* Focus on internal customer experience, collecting, analysing, and transforming customer feedback into actionable insights that inform service improvements and support continuous enhancement of the customer experience
* Support internal Service Performance reviews, utilising feedback insights to regularly review service performance with Service Owners, focusing on service improvement opportunities across all areas of people, process and technology, with a specific focus on customer centricity
* External Supplier Management, support strategic and operational engagement with external suppliers, fostering strong relationships that ensure alignment with business goals and optimise service performance
* Contribute to the development and management of service budgets, forecasts, and cost models
Qualifications & Experience
* Demonstrable experience in a Relationship Management, Service Portfolio and Demand Management in an Enterprise Service Management environment within a large organisation
* Experience in service management and service delivery environments including technical, service management and 24/7 operations exposure
* Experience in use of change management ITSM systems
* Microsoft Office suite including Teams and Sharepoint
* Understanding of Agile methods and practices
* Good understanding of risk management
* Foundation qualifications of the ITIL V3 and V4 frameworks/ CSI
We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at Farnborough. Hybrid working patterns are available. At our Farnborough site exciting work takes place at our state‑of‑the‑art facility, with high‑energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
Benefits
* Matched contribution pension scheme, with life assurance
* Generous holiday allowance, with the option to purchase additional days
* Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
* Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
* We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
* Volunteering Opportunities - helping charities and local community
Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
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