Overview
We are seeking an experienced and motivated Cleaning Services Manager to join our team at Merville Barracks, Colchester, CO2 7UT. This is a key operational leadership role, managing a large and diverse cleaning operation across a busy military estate.
Reporting to the Soft Services Operations Manager, you will provide day-to-day leadership, technical expertise and strategic support to a team of over 70 cleaning operatives, ensuring the delivery of high-quality, compliant and customer-focused cleaning services across a wide range of facilities.
You will play a critical role in maintaining Sodexo’s reputation for excellence, supporting innovation, driving employee engagement, and ensuring all contractual, legislative and MOD requirements are met.
What you’ll do
* Provide leadership, supervision, direction and technical support to the cleaning team, stepping up to cover the Soft Operations Manager role during periods of absence when required.
* Deliver effective and efficient cleaning services in line with the Services Standard Statement (SSS), KPIs, company policies, client requirements and MOD regulations.
* Maintain the highest standards of cleanliness across a diverse estate including medical facilities, accommodation, offices, leisure areas, workshops, warehouses, vehicles, messes and educational buildings.
* Support and implement innovative service solutions to continuously improve quality and value.
* Manage daily operational administration including time management via KRONOS, ensuring accuracy of Timecard Checks and payroll-related outputs.
* Produce and maintain Essence building schedules and ensure service delivery aligns with contracted and supplementary service requests.
* Conduct and manage internal and external audits, inspections and self-audits, ensuring full compliance at all times.
* Lead employee engagement through regular team huddles, manager briefs, training sessions and performance reviews.
* Oversee employee personal files, return-to-work processes, training records and professional development.
* Manage COSHH compliance, acting as the subject matter expert for cleaning chemicals and consumables, including monthly ordering.
* Ensure safe and compliant use of company vehicles in liaison with the Transport Manager.
* Support welfare, capability, grievance and conduct matters in line with HR policies.
* Build and maintain strong relationships with clients, barrack managers and nominated customer representatives.
* Promote Sodexo’s brand standards, ensuring professional appearance, uniform compliance and positive behaviours across the team.
* Ensure strict adherence to Health & Safety, Fire, Environmental and QA policies, including PPE usage, accident reporting and safety walks.
* Maintain effective communication with senior managers, peers, clients and stakeholders.
* Be flexible to support other areas within the Colchester PFI where business needs require.
This role operates in a dynamic environment and requires a proactive, hands-on leader with strong organisational and people management skills.
What you bring
* Minimum 2 years’ management experience, with qualification equivalent to NVQ Level 3 (or willingness to work towards a recognised FM qualification).
* Management experience within Facilities Management and/or cleaning services.
* Strong knowledge of Health, Safety and Welfare, including COSHH.
* Proven people management skills including recruitment, training, performance management, disciplinary and grievance processes.
* Experience delivering FM services in a customer-focused environment.
* Confident decision-maker, able to work independently and as part of a wider team.
* Strong attention to detail and commitment to service standards.
* Analytical problem-solving skills with the ability to implement innovative solutions.
* Competent user of MS Office (Word, Excel, Outlook).
* Excellent verbal and written communication skills.
Desirable
* IOSH Managing Safely or equivalent Health & Safety qualification.
* Soft FM technical expertise, including contract administration and transport services.
* Experience managing client relationships in a contract environment.
* Proven track record of leading and developing large teams.
* Experience in a multi-functional role.
* Clean UK Driving Licence.
* SC Clearance (or willingness to undergo clearance following probation).
* Demonstrated ability to drive service improvement and innovation.
Please Note: Due to the festive period, applications will not be reviewed or shortlisted until 5 January 2026.
What we offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
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