Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity
Your Team
* The Orderline Representative supports our Contact Centre Team in Knowsley. View our video to learn more about working in our Contact Centre at QVC.
* Joining the QVC UK team offers a strong work-life balance and benefits such as home office options, 30 days of annual leave, QVC bike leasing, a comprehensive health program, free parking and a subsidised cafeteria. You will be part of a global, dynamic company where collaboration and support help you make an impact.
Hourly Pay £12.41 per hour
Where You'll Work
This is a working from home role. Please ensure you have a space for your computer setup, including two monitors and a stable internet connection to perform tasks effectively.
Contract type
* Permanent
* Full-time
Work hours
* On Call Evenings Monday - Sunday: 16:00-02:00, with 2 weeks notice of shift.
What You'll Do
* Be the welcoming, friendly voice of QVC and provide world-class customer service. Orderline team members handle inbound calls and accurately process customer orders while promoting engaging products to improve customer loyalty.
* Work as part of a team to support overall success and pursue achievable individual performance targets.
* Receive a supportive onboarding experience, including two weeks of training. The first two weeks are scheduled onsite, Tuesday – Saturday 17:00 - 23:00, 30 hours total.
What You'll Bring
* Desire to deliver first-class customer service.
* Experience using a computer is necessary for this role.
* Excellent communication skills.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer, operating a Disability Confident Scheme (DCS). For UK-based roles, indicate your interest on the application form if you’d like to be considered under this scheme.
Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and discounts. In our US market, you can expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and to equal employment opportunities. If you need reasonable accommodations/support, please contact workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only; actual salaries vary based on qualifications, skills, experience, geographic location, and business conditions.
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