Job Summary
We are seeking a dynamic and experienced Store Manager to oversee the daily operations of our retail store. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As the Store Manager, you will be responsible for driving sales, managing staff, and ensuring a high standard of store presentation. Your ability to effectively manage time and resources will be crucial in achieving our business objectives.
Responsibilities
* Lead and motivate a team of sales associates to achieve sales targets and deliver outstanding customer service.
* Oversee daily store operations, including inventory management, merchandising, and visual displays.
* Implement effective sales strategies to maximise revenue and enhance customer satisfaction.
* Supervise staff schedules, ensuring adequate coverage during peak times while managing labour costs effectively.
* Conduct regular training sessions to develop team skills in sales management, product knowledge, and customer engagement.
* Maintain an organised store environment that reflects the brand's values and enhances the shopping experience.
* Handle customer inquiries and complaints with professionalism and courtesy, demonstrating excellent phone etiquette.
* Monitor sales performance metrics and prepare reports for upper management on store performance.
* Ensure compliance with health and safety regulations within the store.
Experience
* Proven experience in retail management or a similar supervisory role is essential.
* Strong leadership qualities with the ability to inspire and manage a diverse team effectively.
* Excellent time management skills with a focus on prioritising tasks in a fast-paced environment.
* Familiarity with retail management systems and point-of-sale technology is advantageous.
* Multilingual abilities are highly desirable to cater to our diverse customer base.
* A solid understanding of sales management principles and techniques is required.
* Strong organisational skills with attention to detail in all aspects of store operations.
Join us in creating an engaging shopping experience for our customers while leading a motivated team towards success
Job Types: Full-time, Permanent
Pay: £31,000.00-£38,700.00 per year
Benefits:
* Company pension
* Employee discount
* Store discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Retail management: 1 year (preferred)
* Management: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person