Operational Manager, Private Patient and Overseas Services
NHS AfC: Band 7
Main area Corporate and Finance Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 321-CORP-7577116-B7
Site Oxford University Hospital Town oxford Salary £47,810 - £54,710 per annum pro rata Salary period Yearly Closing 03/12/2025 23:59 Interview date 10/12/2025
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well‑motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust
We are looking for a hard‑working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.
As an Operational Manager for Private patients and Overseas, you will manage and develop the Private Patients and Overseas Team operational function and services. Leads the financial and operational management relating to the private patient, overseas, international services and the injury cost recovery system. Leads projects, plans, and change initiatives in conjunction with the Deputy Head and Head of Commercial for PP OSV and International.
The post holder will also be responsible for ensuring private and Overseas patients receive a high quality, professional administration service and benefit from excellent customer service.
The successful candidate will oversee the day‑to‑day operational delivery, drive performance improvement and ensure the highest standard of patient care across our Private and Overseas Patients departments.
Main duties of the job
* Oversee the management of the financial budgeting, forecasting and reporting (including month end processes) including some limited support for the Commercial Directorate as a whole as directed by the Commercial Director. Duties include producing insightful analysis to enable senior management to understand variances.
* Lead the development/improvement of efficient operational processes across the Commercial Directorate, working with other the Commercial Senior Management team as required.
* Lead improvement projects as required.
* Ensure regular learning and review of current practices is in place and ensure all staff are fully trained and follow the new policies and procedures in place.
* Ensure that all processes, procedures, and policies relating to private patient, overseas, international and injury cost recovery services are regularly reviewed, up to date and are as efficient as possible and the documents are communicated and disseminated appropriately.
* Ensure excellent administrative, information and financial governance is in place and managed for the processes of which you are responsible.
* Ensure all staff work to a high level of customer service for both external and internal customers, providing guidance and training and support as appropriate.
* Ensure all staff, permanent and temporary, are appropriately inducted and have the resources and knowledge to perform their role.
Working for our organisation
The Trust provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Detailed job description and main responsibilities
See attached Job Description
The successful candidate will have the abilities to collaborate with clinical and non‑clinical teams to enhance patients pathway, manage resources and ensure compliance with NHS standards, policies and frameworks-drive innovation and transformation initiatives and monitor KPIs and implement continuous improvement strategies.
The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational / prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.
Person specification
Essential & Desirable
* Proven experience (typically 3+ years) in operational or managerial healthcare roles.
* Experience in working with patients pathways.
* Proven experience in managing team in complex environment.
* Experience in managing budget and financial flows in healthcare settings.
* Bachelor’s degree in Business Administration, Management, Operations, or related field
* Experience in Private Patient sector.
* Ability to identify growth opportunities and improve service delivery.
COVID-19
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Vacancy Closures
Please note, this vacancy may close early if a high volume of applications are received.
Probation Period
This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing
When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps
Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.
If you have any doubts about any correspondence around recruitment, please contact us
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.
No unsolicited recruitment agency telephone calls or emails
No unsolicited recruitment agency telephone calls or emails.
Contact link caution
Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information. Sophisticated frauds, involving grooming of targeted individuals, shows the fake recruiter asking the unsuspecting job seeker to take part in a fake job interview, either over the phone or via WhatsApp, and also sending fraudulent follow‑up correspondence offering job positions.
Any communication about jobs at Oxford University Hospitals will come from 'Trac', or via an ouh.nhs.uk email address.
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