Overview
At AO Recycling, we are seeking a versatile and dynamic IT Generalist to join our team. You will play a critical role in delivering and supporting IT projects, from conception to execution, while contributing to ongoing operational improvements. You will analyse, identify and drive improvements across a range of operational functions, collaborating with business functions across the group in Telford and at our Headquarters in Bolton. The role offers opportunities for growth, with potential progression into a Project Manager or Delivery Lead over time.
Responsibilities
* Project Delivery: Lead and manage IT projects, ensuring timely and successful delivery in alignment with business objectives. Include planning, execution, and post-implementation support.
* Requirements Gathering: Collaborate with stakeholders to gather, analyse, and document business requirements and communicate technical specifications to development teams.
* SQL and Reporting: Develop, maintain, and optimise SQL queries; design and deliver custom reports using SQL Reporting Services for actionable insights and data visualisation.
* Problem Solving: Identify technical challenges and roadblocks; offer innovative solutions and provide troubleshooting and support across the IT ecosystem.
* Networking Issues Diagnosis: Use basic networking knowledge to diagnose and resolve common networking issues such as connectivity problems and IP conflicts.
* Collaboration with Third-Party Developers: Work with external vendors to implement and integrate IT solutions; coordinate effectively between internal teams and partners.
* Collaboration with Group IT Functions: Align with corporate IT standards, security policies, and best practices; participate in global initiatives to ensure scalable solutions.
* Advocacy for New Technology: Stay up to date with emerging technologies and advocate for new tools and solutions that drive efficiency and business performance.
* Cross-functional Collaboration: Coordinate with various departments to align IT initiatives; provide technical guidance based on business needs.
* Support and Maintenance: Assist with maintenance, upgrades, and ongoing support of IT systems to ensure optimal performance.
* Documentation: Create and maintain technical documentation, test scripts, UAT processes, and acceptance criteria.
Qualifications
* Degree (minimum 2:1) in computer science.
* 3-4 years of IT experience.
* Experience in IT project management and delivery; proven ability in requirements gathering and translating business needs into technical solutions with strong communication skills.
* Power Apps and Power Automate knowledge would be beneficial but not mandatory.
* Familiarity with SQL and experience with SQL Reporting Services for report development, maintenance, and optimisation.
* Basic networking knowledge to diagnose common networking issues (connectivity, IP configuration, performance).
* Experience working with internal and external developers and vendors to implement solutions aligned with corporate IT standards.
* Excellent problem-solving abilities and a solutions-oriented approach.
* Experience working in cross-functional teams and managing multiple stakeholders.
* Ability to work independently and as part of a team in a fast-paced environment.
Benefits
* Holidays: 25 days plus bank holidays (increasing to 27 days after 2 years).
* Pension: Employer contribution of 5% of annual salary.
* Be a VIP at the AO Arena with opportunities for free tickets and pre-sale access.
* Health & wellbeing: Discounted gym membership and access to virtual GP, mental health support, and more.
* Discounts across AO product range.
* Family leave: Enhanced Maternity, Paternity, and Adoption leave.
* Giving back: 2 fully paid volunteering days per year.
* Other perks and opportunities as part of AO’s employee experience.
AO is an inclusive employer. We welcome applicants from diverse backgrounds and are committed to providing reasonable adjustments during the recruitment process. If you require adjustments, please let us know during the application process.
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