Health Care Support Worker
The closing date is 24 April 2026
Pioneer Wound Healing and Lymphoedema Centres is seeking skilled and motivated Health Care Support Workers to join our team.
Our vacancies are in our main clinics at Crawley and Eastbourne. Our core business is specialist wound care and lymphoedema and you will work with our clinic teams to deliver first class services to patients.
Hours will be Monday through Friday, though some weekend working may occasionally be required.
Main duties
* Ensure the highest standards by complying with and implementing Pioneer policies and procedures, including Clinical, Corporate, Health and Safety, Information Governance and Human Resources.
* Support all clinicians, assist in delivering evidence-based wound care.
* Deliver delegated wound care tasks under the direction of the named clinician, for which appropriate training and competency have been undertaken.
* Maintain clinical records using both manual and computerised systems, report and evaluate patient progress/changes.
* Attend annual mandatory training and role‑specific training for agreed competencies.
* Ensure each patient’s experience is positive; encourage and capture feedback at the end of the visit.
* Implement Pioneer Risk Management systems and processes to reduce risk to its lowest practicable level; raise risk awareness, seek advice, and escalat risks that cannot be managed locally.
* Attend annual mandatory training and comply with Risk Management systems; integrate Governance, Risk and Quality management into appraisal and staff development.
* Support the TVNC in gathering and analysing local service data, including audit, to meet contractual requirements and KPIs.
* Undertake additional duties reasonably required within the scope of this position.
Clinical responsibilities and care planning
* Assist clinicians in holistic assessments and act as patient and staff advocate using ethical, legal and professional knowledge.
* Plan and coordinate discharge arrangements with the clinic coordinator and nurse consultant.
* Provide information and direct patients to relevant support services.
* Respect patients’ dignity, wishes and beliefs; involve patients in shared decision‑making and obtain consent before nursing procedures.
* Promote a patient-focused multidisciplinary approach to care in collaboration with carers, health care professionals and other agencies.
* Ensure that treatments prescribed are carried out and inform multidisciplinary team members of changes in the patient’s condition.
Communication
* Promote and maintain effective communication.
* Use communication skills to convey information effectively to patients, carers and staff, overcoming barriers and providing support during distressing or emotional events.
* Ensure patients can gain access to health and social care information and support relevant to their needs.
* Maintain patient confidentiality and professional boundaries with patients and colleagues.
Personal and people development
* Demonstrate qualities of a good team player.
* Educate patients and carers as required where a need has been identified.
* Be appraised at least annually and contribute to a personal development plan; develop and sustain own knowledge and clinical skills.
* Engage in reflection and appropriate learning from practice to maintain and develop competence and performance.
Health, Safety and Security
* Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following incident reporting policy and procedure.
* Comply with Pioneer policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI).
* All staff must be familiar with and adhere to Pioneer child and adult protection procedures and guidelines, and local safeguarding policies.
Service Improvement and Quality
* Ensure implementation of nursing practice standards, guidelines, protocols, policies and care pathways.
* Deliver care based on current evidence, best practice and validated research, referencing Pioneer policies.
* Promote a positive working environment and uphold quality initiatives that improve customer care and enhance interactions.
* Participate in audit processes for monitoring and reviewing nursing practice.
Equality and Diversity
* Carry out duties in accordance with Pioneer Equal Opportunity policy.
* Respect diversity and provide care that acknowledges individual beliefs, preferences and choices.
Information Processing
* Use electronic patient records (EPR) and develop computer literacy.
* Collect and record data accurately in accordance with professional guidelines and Pioneer Core Standards.
General
* Use Pioneer resources efficiently and with minimum wastage.
* Be prepared to undertake alternative duties at variable locations if required by civil contingencies or emergencies.
Other
These guidelines assist in performance of the contract but are not a contractual condition. The job description is not exhaustive and duties may change with consultation with the post holder.
Person Specification
Qualifications
* Experience in a healthcare setting.
* Evidence of recent and ongoing learning.
* Willingness to learn and achieve in tissue viability and lymphoedema.
Experience
* Relevant experience at Band 3 or above.
* Healthcare experience in community or hospital settings.
* Experience providing wound care preferable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Employer name
Pioneer Wound Healing & Lymphoedema Centres
Additional information
Pioneer Ltd is a smoke‑free company and welcomes applications from all sections of the community, committed to equal opportunity across age, disability, gender, race, religion, sexual orientation, pregnancy, marriage/civil partnership, and transgender status.
We encourage flexible working arrangements to suit service demands.
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