Food & Beverage Assistant Manager - Chester Food & Beverage Assistant Manager Circa 28,000.00 per annum Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Position Overview A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Food & Beverage Assistant Manager to join the team. The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories. The Role The Food and Beverage Assistant Manager will support the Food & Beverage Manager in leading all aspects of food and beverage operations at The Reserve. You’ll be instrumental in ensuring a seamless, high-quality guest experience while inspiring, developing, and supporting your team. Responsibilities: Support the overall management of the food and beverage department, ensuring smooth daily operations. Maintain high standards of service, quality, and guest satisfaction. Lead, coach, and develop the team to deliver consistently exceptional experiences. Assist in recruitment, training, and performance management of team members. Coordinate with kitchen and front-of-house teams for efficient and effective service delivery. Manage shift planning, rotas, and operational staffing levels. Support stock control, ordering, and cost management. Ensure compliance with health and safety, food hygiene, and licensing regulations. Work closely with the Events and Sales team to deliver memorable private and corporate functions in our event space. Help create and implement service standards and operating procedures. Step in for the Food & Beverage Manager as and when required. What We’re Looking For: Previous supervisory or assistant management experience in a food and beverage setting (hotel or resort experience is a plus) Excellent leadership and communication skills Strong guest focus with an eye for detail Organised, calm under pressure, and confident managing a busy operation Passionate about hospitality and people development Flexible and hands-on approach, including availability for mornings, evenings and weekends Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Team Member pass so you can visit the zoo during your time off. An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.