Deputy General Manager- Marine Hotel Ballycastle
£35k-£40k
Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? Our valued client, The Marine Hotel Ballycastle is looking for a Deputy General Manager to oversee all hotel operations. This is a fantastic opportunity for a motivated leader to drive operational excellence, maximise revenue, and foster a positive team culture.
The Marine Hotel is a cherished establishment renowned for its welcoming atmosphere and exceptional service. They take pride in offering guests a cosy, home-away-from-home experience with comfortable accommodations and delicious, locally sourced culinary delights, all while enjoying breathtaking sea views.
What You'll Be Doing:
* Leadership & Management: Deputise in the absence of the General Manager and lead the team to achieve operational excellence.
* Operational Oversight: Manage all daily hotel operations within budget and to the highest standards.
* Guest Experience: Maintain outstanding levels of internal and external customer service, responding proactively to guest needs, complaints, and reviews.
* Team Development: Recruit, train, and develop an engaged and high-performing F&B team.
* Financial Responsibility: Forecast, plan, and manage F&B orders, staffing, and budgets to achieve financial targets.
* Health & Safety Compliance: Ensure full compliance with all statutory and company H&S regulations.
* Collaboration: Work closely with kitchen, events, and reception teams to ensure seamless operations.
* Event Management: Oversee multiple events within the property, utilising trained personnel effectively. You will be required to work at least two late shifts to 11pm each week to allow for the work-life balance of other managers.
* Performance Monitoring: Set targets, KPIs, and policies in collaboration with the GM and Accounts team.
* Professional Development: Foster a culture of learning, using training programs and development plans to enhance team skills.
What You'll Have:
* Strong leadership and delegation skills.
* Proven experience in food & beverage management.
* Proficiency in MS Office, Bizimply, Resdiary, and POS systems.
* Ability to resolve problems efficiently and proactively.
* Up-to-date knowledge of industry trends and best practices.
* Experience in complaint handling, conflict resolution, and staff development.
* Passion for personal and professional growth.
What You'll Get:
* A competitive salary of £35k-£40k.
* Accommodation option close to the hotel- to accommodate travel/location.
* A supportive and dynamic work environment.
* Opportunities for career progression and professional development.
How to Apply:
Contact me (Charlene) on for a confidential chat or email or click "Apply" and I'll be in touch.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Work Location: In person