About Us
Risk Ledger is developing a network of connected organisations, all working together to defend against cybersecurity attacks in the supply chain.
Organisations rely on us to establish trust, through sharing their security maturity and visualising the risks posed by their supply chain ecosystem. And we’re already trusted by customers like ASOS, British Airways, BAE Systems and the NHS.
We are putting together an amazing and talented team from a diverse set of backgrounds and skillsets to drive us towards our vision. Risk Ledger is built on the respect we have for one another and our users, united by our shared values and mission.
Every one of us is still learning: it’s how we grow as individuals. We’re curious. We’re ambitious. And we’re humble and honest. At Risk Ledger, we aim high to find the best solutions we can and always put our users first.
This team
You’ll join a cross‑functional Customer Success team that works hand‑in‑hand with Product, Marketing, Sales and the wider business to deliver real outcomes for our customers. We are collaborative partners, focussing on deeply understanding each customer’s context, goals and constraints.
We continuously iterate on how we work, whether that is evolving our product, refining our playbooks, or improving our internal processes, so that we consistently deliver exceptional value to our users and to the business.
This role
You’ll join Risk Ledger as a Customer Success Manager focused on our predominantly Public Sector customers, across mid‑market to enterprise accounts. Our team and customer base are growing quickly, and you’ll step into a role where you can design and improve our Customer Success approach, not just execute a standard set of tasks.
You’ll have the opportunity to:
* Work closely with teams across the business on high‑impact initiatives, from onboarding and adoption programmes to advocacy and expansion plays.
* Help shape how we scale Customer Success in a highly regulated, public‑sector‑heavy environment.
* Take ownership of how we operationalise our strategy for your book of business, rather than simply managing a set of accounts.
You will play a pivotal role in driving growth within our customer base, managing the entire customer lifecycle for your portfolio—from onboarding through to renewals and expansion. You’ll be accountable for ensuring your customers achieve meaningful outcomes with Risk Ledger, identifying and executing on growth opportunities, and ultimately maximising NRR across your portfolio.
You’ll contribute directly to the development of our product by maintaining a tight feedback loop with our Product team. You’ll build strong, trusted relationships with your customers so you can deeply understand their needs and how they use our platform. You will be the voice of the customer internally, translating what you see and hear into actionable insight that shapes our strategy, roadmap and go‑to‑market.
In the role you will
* Manage a portfolio of high‑touch customers, ensuring they successfully adopt Risk Ledger and achieve their business goals.
* Onboard new customers onto the Risk Ledger platform, including product implementation, training and change management with key stakeholders.
* Run regular business reviews with customers to collaborate and ensure continuous engagement and goal attainment.
* Own the end‑to‑end renewal process, proactively understanding sentiment and renewal intent to surface growth opportunities early and mitigate risk.
* Build strong relationships with senior stakeholders across multiple departments within the customers’ organisations.
* Be the voice of the customer inside Risk Ledger, collaborating closely with Product, Sales, Marketing to shape better solutions and drive growth across the wider business.
You’ll have
* 3+ years of Customer Success experience, ideally in B2B SaaS or Cyber Security, working with mid‑market or enterprise accounts.
* Experience managing public sector customers, or operating in similarly complex, regulated environments.
* A strong understanding of complex organisational structures and experience navigating multiple senior stakeholders with differing priorities.
* Excellent communication skills and a natural ability to build trust, ask the right questions and uncover where you can drive impact.
* A highly collaborative mindset – you enjoy working with Product, Sales, Marketing and Support to deliver the best possible outcomes for customers and for the business.
* A genuine interest in technology and the curiosity to continuously learn new concepts, features and market trends.
* A strong impact and results focus – real sense of ownership with prioritisation across multiple complex customers.
* High EQ, resilient in fast‑paced startup environment, capable of self‑awareness and two‑way feedback.
Base + bonus + EMI Stock Options
Salary range: £60,000 – £75,000 GBP
The perks
* Competitive base salary
* Generous EMI equity package
* Private pension
* 25 days annual leave + bank holidays
* Additional 30 days of unpaid leave per year
* Ad‑hoc company‑wide time off
* Private healthcare with AXA Insurance – enhanced mental wellbeing coverage
* Hybrid working policy, typically 2‑3 days in the office
* Enhanced family leave – gender‑neutral, 12 weeks paid leave
* 5 days caretaker leave
* Enhanced occupational sick pay
* £500 WFH budget
* Learning resources and books for personal development
* Regular socials to unwind and have some fun
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