Reception Manager - Essex | £33,000 p.a. great benefits and career progression We're recruiting an experienced Reception Manager to join a busy hotel in Essex. This is a fantastic opportunity to take full responsibility for the Front Office operation, ensuring exceptional guest service while developing and motivating your team. If you're currently a senior Receptionist ready to step up, or an experienced manager looking for your next challenge, this role offers stability, progression and the backing of a globally recognised hotel group in Essex. Why apply for this Reception Manager role? You'll enjoy: £33,000 per annum plus great benefits Employee discounts on accommodation across the group Access to the IHG employee room benefit programme Shopping discounts and cycle to work scheme Team reward and recognition initiatives Health benefit plan Real progression opportunities within a global hotel group Key Responsibilities: As Reception Manager, you will: Oversee daily reception operations and service standards Train, coach and motivate the reception team Manage the reservations system and ensure booking accuracy Control departmental budgets and labour costs Handle guest queries and complaints professionally Ensure health & safety compliance and carry out risk assessments Manage room allocations, upgrades and VIP arrivals What we're looking for: To be successful as a Reception Manager, you'll need: Previous supervisory or head reception experience in a hotel Strong leadership and communication skills Ability to work in a fast-paced environment Strong problem-solving and commercial awareness Opera system experience (essential) Previous IHG experience (desirable)If you're ready for your next move as a Reception Manager in Essex, we'd love to hear from you. Apply now to take the next step in your hospitality career in Essex. Job Number │ (phone number removed) / INDFOH Location │ Essex Role │ Reception Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy