Summary
Greene King are looking for a motivated and passionate individual to join their team as a Kitchen Team Leader Apprentice. If you are looking to take the next step within your Hospitality career into a more senior position, then this is the opportunity for you!
Wage
£11,388 a year
Training course
Food and beverage team member (level 2)
Hours
20+ hours a week. Shift work including some bank holidays, evenings and weekends. Exact shifts to be confirmed.
20 hours a week
Start date
Tuesday 7 July 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a bar and waiting apprentice, you will be key to creating unforgettable moments for customers, whether you're putting a smile on customers' faces or recommending meals off the menu. You'll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
We're all about rewarding our teams hard work, that's why...
You'll receive a competitive salary, pension contribution as well as:
* The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
* Wage Stream - Access your wage before payday for when life happens.
* Retail discounts - Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more...
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank
* Free employee assistance program - Mental Health, well-being, Financial, and Legal support because you matter!
As a bar and waiting apprentice, you will:
* Provide customers with a heartfelt and memorable experience each and every time they visit
* Know the menu inside out, offering recommendations to customers
* Greet, serve food and look after our customers whilst they dine with us
* Assist the bar in preparing drinks which meets specs and customer expectations
* Making sure front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
What your apprenticeship includes:
* A mixture of face to face and skype/phone catch ups every 4 - 6 weeks to discuss feedback and progress
* A mixture of on and off the job training, including workshops and webinars
* Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
* The chance to get Functional Skills in English and maths (if you don't already have GCSE)
* A Food and Beverage Team Member Apprenticeship Qualification once you have completed the 15 month programme
Where you'll work
Poole Road
BH21 1QB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
What you'll learn
Course contents
* Serve food and beverages to individual business standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailors communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manages own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Uses feedback to improve own performance.
* Reduces the waste of resources, taking sustainability into account, in line with business expectations.
* Follows and supports equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Hospitality Team Member Apprenticeship - Food and Beverage Service L2 including Functional Skills in maths and English.
Requirements
Desirable qualifications
in:
None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Team Working
* Organisation Skills