Role Type: Permanent
* Salary: £65K to £70K per annum
* Location: Glasgow, UK
Frequency: 3 day’s work from office [mandatory]
About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact centre solutions for our clients. You will be part of a team focused on building and deploying robust contact centre solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
• Technical Implementation: Develop, test, and deploy components of contact centre solutions under the guidance of senior engineers and architects.
• AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact centre solution development.
• Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
• CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
• Problem Solving: Troubleshoot and resolve technical issues.
• Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact centre technologies.
Qualifications:
• Basic understanding of cloud computing and contact centre concepts.
• Exposure to AWS services and architecture.
• Strong problem-solving and analytical skills.
• Attention to detail and ability to follow instructions.
• Good communication and teamwork skills.
Preferred Qualifications:
• Experience with scripting languages (Python, JavaScript).
• Experience with performance and load testing of Managed services