Overview
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that encourages customers to return throughout the year.
This is a temporary contract, with the potential for a permanent role later depending on opportunities in your local area.
About the role
You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:
* Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure customers have an enjoyable shopping experience.
* Till Operation: Wrap purchases at the counter or support self-checkout systems with energy and efficiency.
* Stock Management: Keep shelves full so customers can find what they need during the busy season.
* Store Presentation: Ensure areas look their best.
* Online order support: Assist with deliveries, picking and packing for online orders as needed.
What you’ll need to have
Full training is provided, but essential skills/experience include:
* Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
* Customer Service Skills: Comfortable approaching customers and delivering a personalised experience.
* Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
* Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
* Team Player: Collaborative, one-team mindset to help the store meet goals.
* Physical Stamina: Ability to stand, walk and lift; stay busy and active.
* Brand Ambassador: Enthusiasm for Boots ethos, products and services.
Desirable experience
Experience in a retail or customer-facing environment is welcome but not essential.
Career development
There are opportunities to continue your career with us, whether you stay in retail or pharmacy, progress to store leadership, or join our Support Office. Check out success stories here.
Our benefits
* Generous employee discounts
* Access to 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
* Maternity/Paternity/Adoption gift card
Additional benefits are available; find out more at boots.jobs/rewards. Exclusions may apply and eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.
Why Boots
We foster an inclusive working environment and are an equal opportunity employer, embracing diversity and providing a positive environment for all. We strive to change things for the better with you.
What’s next
If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. If you require additional support as part of the application process, we are happy to provide reasonable adjustments to help you perform at your best.
Need To Know
We are recruiting Christmas Customer Advisors for our Swansea, The Quadrant Centre store. A variety of shifts are available, including weekends. Exact shift patterns will be discussed at interview. Please note the advert may close when we have met our requirements.
Location: Swansea, The Quadrant Centre
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