Join Ocado Logistics - Customer Service Team Member
Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?
Join Ocado Logistics where there are bags of possibilities.
Our mission is to provide an outstanding customer experience. As a Customer Service Team Member, you'll play a vital role in delivering top-quality products efficiently and on time.
You'll be out on the road in all weather conditions, but with automated technology to pre-plan routes and preload your van, your workday is streamlined. Your shifts will include evenings and weekends, with premiums that can increase your average hourly earnings to £13.50. You can further boost your earnings with overtime opportunities.
All paid breaks mean you earn for every minute at work. Shift details vary, and more information is provided below to help you understand what to expect.
We prioritize a safe working environment and offer perks tailored to your lifestyle, including:
* Company pension with up to 7% matched contributions after 3 months
* Enhanced digital health and wellbeing services, including virtual GP appointments for you and your dependents
* Discounts on high street shopping, entertainment, and dining
* Life insurance coverage from day one
* 15% off your weekly shop
* Additional voluntary benefits like dental and travel insurance at discounted rates
* Opportunities for career progression, with 87% of salaried roles filled internally
What we need from you?
No previous experience is necessary—just bring a positive attitude! Our training team will support you every step of the way.
Driving Licence Requirements:
* Full UK or EU driving licence
* Minimum of 6 months driving experience
* Maximum of 6 penalty points
* No driving disqualifications in the past 5 years
Some deliveries involve handling alcohol products, so applicants must be over 18. As this is a customer-facing role, good communication skills are essential.
How to apply:
* Complete an online application—no CV required
* Our recruitment team will conduct online licence and right-to-work checks
* You’ll be invited for a site tour, meet the team, and have a relaxed interview
* We will perform a DBS check
* Once all checks are complete, you’ll receive an offer to start your career with Ocado Logistics
Contract Details:
* Type: Permanent
* Hours: 40 hours/week, including paid breaks
* Work Days: Any 5 days out of 7, with details provided during pre-boarding
* Shifts: AM & PM, starting as early as 05:30 and finishing as late as 00:00; rota provided up to 13 weeks in advance
Pay Structure: Paid every 4 weeks on a monthly schedule. Consider this when applying.
Hourly Pay Rates:
* Basic Rate: Monday to Saturday
* Premiums for evenings (from 6pm), Sundays (day and evening)
* Overtime rates for day and evening shifts, Monday to Saturday
We are a Disability Confident employer, committed to inclusivity and equal opportunities for all, ensuring a supportive and accessible workplace for everyone.
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