Role: Operations Manager
Location: Brighton
Hours: Full-time
Pay: £40,000 - £45,000 per annum
An excellent opportunity has arisen for a Operations Manager to join one of our longstanding clients, an established and growing organisation, in Brighton.
This is a senior-level position combining operational leadership with strategic account growth. The successful candidate will play a pivotal role in overseeing performance delivery, optimising processes, and strengthening client partnerships while driving sustainable commercial improvement.
Benefits:
Competitive salary package
Leadership role within a growing and forward-thinking business
Opportunity to shape operational strategy and team performance
The Requirements:
Proven experience in operations management within a contact centre or service-led environment
Strong leadership and people management skills
Experience managing KPIs, performance frameworks and service delivery metrics
Commercial awareness with the ability to identify growth and efficiency opportunities
Excellent organisational and stakeholder management skills
Ability to operate at both strategic and hands-on operational levels
The Role:
Oversee day-to-day operational performance across designated teams, ensuring service excellence and KPI delivery
Develop and implement operational improvements to enhance efficiency, productivity and client satisfaction
Lead workforce planning, resource allocation and performance management processes
Analyse reporting data to identify trends, risks and areas for optimisation
Strengthen client relationships through operational reviews and continuous service improvement initiatives
Support senior leadership in delivering wider business strategy and growth plans
Ensure compliance with company policies, ISO standards and health and safety regulations
Drive a high-performance culture through coaching, development and accountability frameworks
If you're keen to join an exceptional team who can offer strategic influence, leadership responsibility and the opportunity to make a measurable impact on operational performance, then please apply to this Operations Manager role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm