Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800 employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. About This Role Technology is the backbone of our organisation, and in this business-critical role, youll be at the heart of it. You will provide strategic IT support to our team of nearly 1000 employees, ensuring they have the secure and powerful tools they need to succeed. What sets us apart? Weve automated the routine work. This means you can focus on what truly matters: delivering high-impact projects, solving complex challenges, and accelerating your own professional development. Key Responsibilities Employee Support & Strategic Work • Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues • Collaborate on IT infrastructure projects, system implementations, and technology rollouts • Participate in process improvement initiatives that enhance employee experience • Research and evaluate new technologies for enterprise-scale deployment Professional Development & Process Enhancement • Shadow senior team members to develop advanced skills in automation and system administration • Maintain and improve IT documentation, procedures, and knowledge base • Develop user training materials and conduct education sessions • Work with departments across the business on technology requirements Requirements Essential: • 1-2 years IT support experience • Strong Windows/Mac knowledge • Excellent problem-solving skills • Customer service approach • Eagerness to learn & develop • Strong understanding of generative AI tools & AI automation Preferred: • IT degree or equivalent • Cloud services experience (Google Workspace, Office 365) • Basic scripting knowledge • IT certifications • Exposure to strategic projects across cross-functional teams • Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools) Benefits • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support • Hybrid work offering - with 3 days in our Paddington office and the opportunity to take part in our work-from-anywhere scheme 10 days per year • Team fun - weekly socials, company-wide events and office snacks