Work Flexibility: Field-based
Do you want to work for one of the world’s leading medical device companies?
As an Enabling Tech Clinical Support Specialist, you will provide expert clinical and technical support for Stryker’s Q Guidance spine and cranial navigation systems, as well as legacy Nav3i and Airo systems. You will partner closely with surgeons, OR teams, and internal sales colleagues to ensure successful installation, training, and long-term adoption of advanced navigation technology.
This is a field-based role with approximately 80% travel, combining remote first-line support with extensive on-site clinical presence, including intraoperative guidance and hands-on training in hospital environments.
What you will do
1. Provide field-based clinical and technical support for Q Guidance, legacy Nav3i, and Airo CT systems, including first-line troubleshooting
2. Deliver on-site clinical and intraoperative support to maximize system utilization and clinical value
3. Train surgeons and OR teams on system use, workflows, and best practices
4. Lead installation and integration of navigation systems and related healthcare IT solutions
5. Support regional sales teams through pre-sales demonstrations and clinical expertise
6. Act as first point of contact for remote customer support and training
7. Resolve customer issues in line with service and escalation protocols
8. Drive successful onboarding, adoption, and long-term customer engagement
9. Collaborate closely with Application Engineers and sales teams as one Enabling Technologies unit
What you need
Required:
10. Bachelor’s degree or equivalent professional experience in Medical, Life Sciences, Engineering, or Business
11. Proven ability to quickly learn, understand, and communicate complex medical technology and clinical workflows
12. Strong organizational, administrative, and time‑management skills, suited to a field-based environment
13. Excellent communication skills with the ability to train and support surgeons and clinical teams
14. Strong customer-first mindset, with a high level of professionalism and service orientation
15. Stress resistance and strong problem-solving skills.
16. Natural ability to build relationships and understand the needs of others.
17. Attention to detail and ability to analyze written specifications.
18. Solid computer proficiency, including standard tools such as Excel
19. Willingness to travel extensively (80%+); valid driver’s license required
20. Fluency in English
Preferred:
21. Minimum 2 years of relevant experience in healthcare, medical devices, or a clinical environment
22. Knowledge of spine surgery, navigation systems, or spinal anatomy preferred
23. Experience supporting procedures in an operating room or surgical setting
24. Experience delivering clinical education, onboarding, or user training
25. Proven ability to support complex technology implementations in hospital environments
26. Experience partnering effectively with sales or commercial teams
What We Offer
27. Comprehensive product, field sales, and leadership training
28. High-quality products that make a meaningful difference to patients
29. Competitive compensation including base salary, commission, and bonus
30. Attractive benefits package including healthcare, wellness programs, and service awards
31. Company car or car allowance, mobile phone, laptop, and iPad
32. A high-performing, value-driven team environment
Location/Residency: London, South East UK, M4 Corridor, Midlands, or South Central UK.
Travel Percentage: 80%