Overview
Role: Client Services Manager at TieTalent. Location: Huddersfield. Permanent, Full Time (37.5 hpw). Salary: £27,338 to £28,890 p.a. plus on-call shift payment of £14.30 per session. This role leads a team delivering housing support that is person-centred to individuals experiencing homelessness in a hostel setting.
You’ll enjoy excellent benefits including generous annual leave, health and wellbeing support and paid volunteering days. Home Group provides both purpose and progression in a supportive workplace culture.
Responsibilities
* Lead support workers and coordinators to deliver person-centred, efficient, quality housing support.
* Coach your team, managing both individual and team performance.
* Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
* Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
* Ensure service quality through KPIs and customer feedback, empowering both customers and colleagues.
Qualifications
* Great people skills, ability to communicate and understand where people are in their life
* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
* Experience of leading a team, and the knack for empowering and developing others
* Experience of delivering support in a housing or care environment
Note: We cannot sponsor you due to certificate limits. We review this regularly.
Job details
* Flexible working hours (open to agreeing a work pattern)
* Working pattern 9am to 5pm
* Some evening and weekend flexibility
* Confident using technology for plans, online learning and teamwork
* Enhanced DBS check required and we pay for it
What’s in it for you?
* 34 days leave, pro-rated (including bank holidays and a “me day”)
* Paid time off for volunteering
* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
* Career path with development and an excellent training package
* Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues matter to us. We’re recognized as a top place for wellbeing. We welcome diverse colleagues and support inclusion across networks and allies.
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