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As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently
What you’ll be doing:
* Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
* Make outbound calls to support customers with their inquiries.
* Aim for first-contact resolution wherever possible.
* Complete administrative tasks as assigned by your manager.
* Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
* Has customer service experience (preferably in a fast-paced environment).
* Is a confident and professional communicator with a friendly approach.
* Is a problem solver: Ability to think on your feet and prioritize tasks.
* Has strong interpersonal skills: Empathetic, patient, and a team player.
* Has a target-driven mindset: Comfortable working with KPIs.
* Is a multitasker
* Is a fast learner: Willing to quickly adapt and understand payroll services.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
25 days annual leave (increasing with service) + bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Awards
Long Service Recognition
Annual Pay Review
Employee Referral
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