As a Trust, we are working on a project to make the ordering and scheduling of outpatient appointments simpler and more efficient. The overall aim is to enable patients to self-schedule using Fast Pass, Ticket Scheduling and Patient Re-scheduling via MY CARE, our patient portal.
The Project Support Officer will provide support and administration to the Schedule Optimisation Programme. They will support the implementation of Fast Pass and Ticket Scheduling in specialties across the Trust, supporting clinical and administrative colleagues alike in all aspects of outpatient scheduling, from the outpatient waiting list request through to the completion of the appointment.
About the Role
The primary role is to be the Project Support Officer for the Trustwide implementation of Schedule Optimisation across outpatients. You will provide direct support to the Digital Peer Officers and will report to the Project Co-ordinator and Senior Admin Information Officer. You will be required to collaborate with senior management teams to identify operational improvements for outpatient scheduling and provide direct support to the outpatient booking teams to develop new ways of working.
We are seeking a motivated individual with good attention to detail to join our Admin Information Officer team working across the Cancer and Elective Care Directorate and Clinical Digital team.
Working Pattern: 37.5 hours per week. Monday to Friday 8am to 4pm but we would be open to job shares or part time hours.
This is a fixed term contract until 31/12/2026. For current NHS employees this post could be a secondment opportunity.
Responsibilities and Requirements
* Provide support and administration to the Schedule Optimisation Programme
* Support the implementation of Fast Pass and Ticket Scheduling in specialties across the Trust
* Collaborate with senior management teams to identify operational improvements for outpatient scheduling
* Provide direct support to the outpatient booking teams to develop new ways of working
What We Offer
* Salary Band 5: £31,049 - £37,796 per annum pro rata
* Annual leave: 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays
* Access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups
* Opportunities for professional development and training
* National discount services such as the Blue Light Card and Health Service Discounts
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
* Car lease schemes
* The NHS Pension scheme (one of the most generous and comprehensive in the UK)
* Cycle to work scheme
Equality and Diversity
We are an inclusive employer and value diversity. We are committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
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