Length of employment:
Job Summary:
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs over 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
Joint Aviation Command (JAC) sits within Army Top Level Budget but is a Tri-Service organisation which operates worldwide and has multiple rotary wing aircraft and Uncrewed Aerial Systems.
This position is offered at 37 hours per week.
Job Description:
As an Information Support Assistant (ISA) you would be a key member of Joint Aviation Command (JAC) iHub team charged with effective management and exploitation of information, and IT applications, within our organisation. The role is a face-to-face role advising JAC personnel with correct Information Management, IT, (including devices), O365 queries and day to day management of IT issues, e.g. fixing screens, terminals, supporting conference room equipment, ordering stationery, supporting upkeep of printers, and photocopiers.
As part of the team you will be responsible for the management of all Information Administration and the multiple activities that an iHub performs. The role will give an opportunity to you expand your IT knowledge as JAC expands towards future digitisation, Power Apps as part of Smarter Ways of Working (SWOW) and using your knowledge to improve current iHub services.
You will advise the Information Manager (IMgr) on information related matters, execute the policies, and support them in all aspects of their responsibilities. You will comply with the Information Management (IM) Plan, manage records in accordance with various legislation laid down by government and the Army.
Key responsibilities:
* Management of all Information Administration, and all other activities of the iHub following MoD policy document JSP 441.
* Follow and execute the JAC Information Management Plan.
* Support to the information support officer and IMgr in all aspects of their responsibilities.
* Where delegated by the IMgr, managing records in accordance with JSP 441.
* Advise on the effective use of IT applications available within the headquarters.
* Continuous development of own skills, both in generic IM, iAdmin, Information Exploitation and in future exploitation of digitisation applications and tools used within JAC e.g. Power Bi.
* Directing and managing Team Site activities within the iHub.
* Creating Microsoft Office SharePoint sites and making amendments, following Army procedure.
* Developing and managing support services to improve electronic ways of working through-out the HQ.
* Supporting the issuing of IT devices, i.e. laptops, iPhone/iPads.
* Ordering stationery and consumables.
* Completing training for MODNet Authorised Demander (AD).
* Completing training for MODNet Local Security Officer (LSO).
* Updates of JAC personnel roles and their maintenance.
* Assistant Data Protection Advisor (ADPA) managing personal data in accordance with the Data Protection Act 2018, GDPR and ACSO 2190.
* Create and oversee management access to MODNet accounts.
* Assist in the administration of documents and record management in accordance with policy.
* Assisting with hardware, e.g. changing screens, testing power ports, supporting conference room equipment, maintaining printers & photocopiers, e.g. adding toner and reporting when broken.
Full training for all aspects of the role will be given.
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other benefits for Army civil servants include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Essential skills required:
* Strong communication and IT skills as you will have regular interactions with a range of tri-service, (Army, RAF & Navy), and admin personnel who expect you to understand a range of different IT issues and you will need to assist them to effectively manage a positive desired outcome. The overall aim being to support the day-to-day reactive functioning of Joint Aviation Command headquarters.
* You will be required to provide evidence during the recruitment process that you have the knowledge and recent practical experience of the following essential criteria: IT Literate with Microsoft packages, e.g. SharePoint, Power Bi, Excel, Word, Outlook, and Teams.
At application stage you will be assessed against the following behaviours:
* Making Effective Decisions
* Seeing the Bigger Picture
Applications will be sifted using the Behaviours that have been chosen for this campaign, but in the event of there being a high number of applications, a sift will be conducted on the lead behaviour 'Seeing the Bigger Picture' only.
At interview stage you will be assessed against the following behaviours:
* Communicating & Influencing
* Managing a Quality Service
* Working Together
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. #J-18808-Ljbffr