Job Title: Contract Support Officer - Housing Repairs (Electrical)
Location: Newham
Contract Type: Temporary -initially 3 months with the possibility of extension
Salary: £21.91 per hour
Hybrid: Work from home 1 day a week
Are you ready to make a difference in your community? Our client is seeking a dedicated Contract Support Officer to join their dynamic team! This exciting opportunity allows you to contribute to the Council's Electrical Appliance Inspection and Testing Programme while enjoying the flexibility of working one day a week from home.
Role Purpose:
As a Contract Support Officer, you'll provide essential operational, administrative, and compliance support, ensuring the electrical appliance inspection programme runs smoothly and efficiently. Your work will directly impact the safety and well-being of residents across the housing portfolio.
Key Responsibilities:
Programme Administration
- Maintain accurate records for electrical inspections and compliance documentation.
- Store and manage programme documentation using Microsoft Teams & SharePoint.
- Track inspection progress and ensure follow-up actions are completed.
Scheduling & Coordination:
- Coordinate inspection appointments and maintain productive schedules for electricians.
- Liaise with residents and housing officers for property access.
- Manage follow-up works for any appliance defects identified.
Resident Communication:
- Respond promptly to enquiries about inspection visits.
- Communicate clearly about inspection appointments, ensuring service delivery aligns with the Equality Act 2010.
Programme Monitoring & Reporting
- Assist in producing compliance reports and performance monitoring data.
- Ensure data accuracy across systems like Service Connect and Northgate.
Legislative Knowledge
The post holder should demonstrate knowledge of the following:
Housing Health and Safety Rating System HHSRS, Relevant Health & Safety training
Electrical Safety Standards in the Private Rented Sector Regulations 2020 amended 2025
IET Code of Practice for In Service Inspection and Testing of Electrical Equipment 5th Edition
Excellent Awareness of current Electrical Regulations
Essential Experience
Minimum three years working within housing, property maintenance or social housing environments
Experience supporting repairs, compliance or inspection programmes
Experience coordinating operational teams or contractors
Experience maintaining compliance records and programme documentation
Experience working with housing management or asset management systems
Experience using housing management systems such as Service Connect or Northgate, SharePoint
Excel, Word
Asbestos Awareness
Manual Handling
If you're enthusiastic, organised, and ready to support vital services in your community, we want to hear from you! Apply now to become a valued member of our client's team as a Contract Support Officer!
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