Scheduler Main Duties & Responsibilities • Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain • To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. • To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. • Procurement of services from external supply partners, including purchase order creation and service delivery management. • To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures. • To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations. • To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders. • To handle and actively resolve any customer issues according to the Customer Complaint process. • To be prepared to work on any CEC c...