Location
Liverpool Airport
Shift Pattern
4 on 4 off, 40 hours per week
Pay Rate
£14.90 per hour
Purpose
The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM ramp operation working in conjunction with other departments to ensure the overall on time performance of the operation. The Supervisor will work a shift pattern assisting Operations Managers in the running of the operation on a daily basis.
Key Responsibilities
* Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met
* Implement and maintain effective planning and allocation of resources
* Manage all operational staff on shift to deliver a service consistent with Contract SLA'S
* Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded
* Note taking alongside Operations Managers in investigation meetings where necessary
* Responsible to Operations Managers for training and development of staff and areas requiring improvement
* Assist Operations Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed
* Liaise with Airline on Duty Staff and other regulatory bodies
* To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed
* Communicate with the Controllers regarding any potential problems which may be encountered within the operation
* Ensure that staff are using systems appropriately to record correct data as per CAA requirements
* Ensure staff undertake full equipment checks
* Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems i.e. Assessnet, One Drive
* Investigate and report any incidents or occurrences ensuring immediate escalation to Operations Managers
* Monitor staff/team sickness and absence and report to Operations Managers
* Challenge and investigate poor performance
* Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn
* Conduct performance meetings in association with Operations Managers as directed
* Ensure that all necessary updates and other information are passed on to colleagues
* Ensure the Operations Manager is kept fully updated on all correspondence and daily activities
* Take appropriate action if standards are not met, up to and including assisting Operations Managers in disciplinary procedures
* Monitor all additional revenue opportunities
* Coach staff where required
* Support the resolution of customer complaints and passenger queries
* Carry out any reasonable task requested
* When required to cover holidays for key operational roles
Carry out any reasonable task requested. This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.
Requirements
Required Experience and Skills
* Previous experience of primarily working in a similar role is desirable
* Must have the right to work in the UK
* Must pass a DBS check
* Must be able to provide five years reference information
* Must have a full UK driving licence
Behaviors
* Excellent communication & interpersonal skills
* Flexibility
* Innovative
* Achievement oriented
* Energy/Drive
Benefits
We're proud to offer a great range of benefits including:
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our innovative employee app where you can find:
* Perks: discounts, gift cards, cashback, and exclusive offers
* Life: Search for resources and tools on topics ranging from family and life to health, money and work
* Support: Online chat or telephone service for urgent support in a crisis
About ABM
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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