Do you have excellent communication and organisational skills and want to be part of something extraordinary?
As the need for our Recovery Services continues to grow, and as part of our ambitious new strategy, we're expanding our team to reach even more members of the Armed Forces Community.
We are looking for a confident and efficient Recovery Programmes Administrator with a passion for providing high-quality administrative support to our Recovery Services and the Senior Leadership Team. As the first point of contact at our reception, you will pay a key role in welcoming beneficiaries, creating a warm and professional first impression.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Key responsibilities:
- Provide comprehensive administrative support to the Recovery Programmes Team and wider team as required, including managing correspondence, dealing with enquiries, preparing meeting materials, maintaining records and supporting onboarding processes
- Front of house and reception duties, maintaining a clean, organised and welcoming reception area. Act as the first point of contact for visitors, volunteers and contractors.
- Perform general clerical duties such as filing, photocopying, ordering stationery and ensure the availability of branded collateral and merchandise.
- Assist with processing invoices, payments and financial transactions. Support the delivery of events and fundraising activities.
The role is site based in Lilleshall but there will also be occasional travel nationally to attend training or meetings.
About Recovery Services:
The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We deliver a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs - from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our
website:
Employee benefits include:
- 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
We're currently recruiting a number of exciting roles within Recovery Services so if you're looking to join a supportive, passionate and forward-thinking team, be sure to check out our other roles and find the one that's right for you:
- Recovery Case Officer
- Recovery Support Officer
- Recovery Pathways Coordinator
- Recovery Logistics Coordinator
- Sport Development Officer
- Team UK Programmes Officer
- Team UK Administrator
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: Monday 20th October 2025
Interview Dates: Thursday 6th and Friday 7th November 2025
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
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