Service Delivery Team Leader
Shrewsbury, Shropshire
Permanent
Full-time, Monday to Friday (occasional flexibility required / occasional Saturday cover)
Starting Salary: £30,000 per annum (dependent on experience)
Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion.
Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership position managing a small team of Customer Services Advisors.
Key Responsibilities
1. Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards
2. Manage bookings and follow-ups in line with capacity and service timelines
3. Provide professional, accurate, and empathetic communication to clients and...