Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting‑led, integrated suite of enterprise‑grade software products, services, and solutions.
The Role
We’re looking for an experienced Insurance BA to drive change across our London Market clients. You’ll bridge business and technology — turning complex requirements into clear, actionable deliverables across P&C, Claims, Billing, and Policy Administration, with hands‑on Duck Creek experience essential.
What You’ll Do
* Elicit and document requirements (BRDs, user stories, functional specs) across underwriting, claims, billing, and compliance.
* Facilitate workshops and work with SMEs to map processes (Levels 1–4) and define acceptance criteria.
* Guide development and QA teams through user stories; participate in Agile ceremonies.
* Support business cases, UAT, and project governance documentation.
* Ensure compliance with FCA, Lloyd’s, UK GDPR, Solvency II, and Consumer Duty.
What We Need
* London Market BA experience — P&C, Claims, Billing, and PAS.
* Duck Creek Technologies (Policy, Billing, and/or Claims) — essential.
* Strong PAS knowledge: ECF2, Guidewire, Sequel Claims, Genius, or equivalent.
* Agile and Waterfall delivery; user story writing; process mapping; RTM; ERDs.
* Confident stakeholder management up to board level.
* Familiarity with FCA, Lloyd’s, UK GDPR, Solvency II, Consumer Duty.
* Product Owner experience in an Agile environment.
* BCS, IIBA CBAP/CCBA, or LM1/LM2/LM3 qualifications.
* Knowledge of Lloyd’s structures: syndicates, managing agents, coverholders.
Who You Are
* Inquisitive, structured, and delivery‑focused.
* A confident communicator who adapts to technical and business audiences.
* Organised under pressure, collaborative by nature, resilient in ambiguity.
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