As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of up to £26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.
Purpose of the role:
Supporting the service team providing high levels of customer service, maintaining the database and administration.
Key Accountabilities of the Customer Service Administrator:
* Be first point of contact for customers
* Providing high levels of customer care over the phone and via email
* Liaise with customers, resolving any queries quickly and efficiently
* Generate system based quotes and invoices
* Support with coordinating service administration
* Contact customers to confirm proposed dates and obtain order numbers for scheduled work
* Maintain database all customer records
Skills Required for the Service Administrator:
1. Confident customer services skills
2. Methodical approach used to managing a busy workload
3. Administration experience within an office environment
4. Solid IT skills including MS Office
5. Excellent communications skills
6. Organised approach to work, able to work on multiple...