Overview
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
We are recruiting a Technical Coordinator to join our team on a full-time, permanent basis.
We are looking for candidates from an engineering background, perhaps being previously in a practical role and looking to retain those skills being more office-based with regular hours. For us having an engineering background will give experience with what's required in the field before attending a service/maintenance-related call.
Working in close collaboration with the scheduler, the Technical Coordinator ensures our Service Technicians have the correct materials, equipment and instructions they need to repair or upgrade customers equipment and can perform the work safely before them attending site.
You will report to the Operations Manager.
Responsibilities
* Review Service Requests and related paperwork for accurate descriptions, reviewing estimated hours/costs to ensure they are achievable, review correct asset details, consulting with Operations Manager or Field Supervisor.
* Using our in-house system, Siebel, complete and monitor all the relevant documentation and activity relating to the Service Requests.
* Update start and completion dates in Siebel based on anticipated delivery of materials, monitor the delivery of materials, and update team members and goods receipt when not automatically done by the system.
* Ensure the technical planning of the work enables delivery in achieving estimated sales revenue.
* Regular review with the Scheduler based on Period Performance Report.
* Participation within the regular WIP meetings and implementation of actions.
* Ensure adherence to company warranty processes, ensuring cost-effective solutions.
* Ensure that all work planning follows Life Saving Behaviours and customers' site safety instructions, including written safety documentation.
* Provide remote support to Field Operatives in relation to the planned work activities.
Qualifications
* Applicable technical qualification in electrical/mechanical or higher engineering qualification.
* Experience working in an engineering field.
* Customer-oriented working both with customers and colleagues.
* Safety first attitude with a broad understanding of Health & Safety legislation.
* Understand profit and loss.
* Priority-focused.
* IT Skills.
Additional Information
We offer a great compensation package, annual bonus, pension scheme and life assurance, employee share save scheme, employee discounts and assistance scheme, 25 days annual leave plus bank holidays.
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. With 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
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