Job Description ️ Location: Bristol (Yate) Hybrid, office 2 days per week Full time & permanent Competitive salary As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply. What will the role involve?: Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level agreement. Acknowledging customers promptly and treating them in a courteous manner Maintaining a working knowledge of each client, as well as their business and system configuration. Producing documentation after client meetings, summarising any additional actions required, including follow-up calls. Communicate and represent client goals, requirements, and interests internally with delivery teams. Work closely with account managers to help drive the strategic success of clients. Maintain control systems to ensure accurate representation of client health. Manage each customer’s backlog, accurately set expectations and deliver to timelines. Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation. Travel as required to attend onsite client meetings.