About CTI: Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We’re a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next‑gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.
What makes us different
* We break new ground: Work on innovative projects using the latest technologies before they hit the mainstream.
* We get stuck in together: Genuine collaboration across all departments; your ideas matter regardless of role or tenure.
* We stay curious: Continuous learning is essential; you’ll have dedicated time and budget for development.
* We own it: Full accountability and autonomy over your work; build client relationships, see real‑world impact, and get recognized for excellence.
You’ll join our Hosting & Infrastructure function, a vital part of CTI that works across our Nublue hosting platforms and CTI’s internal systems. We support a mix of cloud‑native environments, managed infrastructure, and continuous improvement projects. The team operates with a strong focus on uptime, performance, and automation, maintaining close links with client support, delivery teams, and the wider tech group.
This is an entry‑level role that offers the perfect opportunity to dive into both platform engineering and technical support. You’ll work closely with senior engineers to maintain, improve, and own modern client systems.
What you’ll be doing
At CTI, as a Systems Administrator you’ll be a vital contributor to the infrastructure that powers our client‑facing platforms and internal systems. You’ll support our cloud environments and respond to live service issues, learning quickly and contributing to a robust 24/7 service.
Your Key Responsibilities Will Include
* Service & Incident Response: Work closely with support to respond to technical incidents, system alerts, and client‑reported escalations, ensuring minimal downtime.
* Platform Maintenance: Assist with day‑to‑day management and optimisation of client cloud infrastructure, primarily focusing on Azure.
* System Administration: Manage web hosting environments, including Linux servers and Plesk, to ensure platforms are stable, secure, and performing optimally.
* Infrastructure Support: Support platform security, manage backup processes, and maintain access controls across various client and internal systems.
* Documentation & Knowledge Sharing: Create and maintain clear platform documentation, runbooks, and handover notes to drive knowledge sharing.
* Collaboration: Work with senior engineers on continuous improvement tasks, learn monitoring system performance, and contribute to automation efforts.
* Availability: Participate in an out‑of‑hours 24/7 rota (on call) to provide consistent coverage and rapid resolution for critical issues.
What Experience You Need To Be Successful
To thrive as a Systems Administrator at CTI, you need a genuine passion for technology and a foundation in system administration, coupled with a hunger to learn and solve problems. This is an ideal role for someone just starting out who has formal training or an established interest in IT infrastructure and is ready to execute bravely.
Key Skills And Experience Include
* Foundational Knowledge: Experience or a qualification (such as an apprenticeship, degree, or entry‑level certifications like CompTIA A+/Network+, Azure Fundamentals) is highly desirable.
* Operating Systems: Solid working knowledge of Linux with command line, SSH, and file systems.
* Web Hosting Essentials: Familiarity with DNS, SSL, web servers (Apache/Nginx) and networking fundamentals.
* Cloud Awareness: Some exposure to or keen interest in Azure and other cloud platforms.
* Troubleshooting: Ability to approach problems logically, research solutions, and communicate technical issues clearly.
* Proactive Mindset: Highly organised, take accountability, and show initiative in learning and task completion.
We’re challenging the "Gender Confidence Gap," which suggests that individuals will only apply if they meet 100% of the criteria. Some of our best hires didn’t check every box; if you would rule yourself out, we still encourage you to apply! Learn more about our commitment to equality, diversity, and inclusion on our careers site.
What’s in it for you?
* 28 days annual leave, plus bank holidays.
* Hybrid working: office twice a week.
* Workplace nursery scheme.
* Health cash plan.
* Cycle‑to‑work scheme.
* Flexible working hours.
* Employee well‑being and mental health programme.
* Relaxed working environments – office dogs welcome!
* Company socials and lots of fun.
Location: Manchester, England, United Kingdom
Seniority level: Entry level. Employment type: Full‑time. Function: Information Technology.
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