Service Account Manager
Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm
Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking.
Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.
Role and Responsibilities
* Managing service accounts
* Maintain an excellent level of customer service
* Managing Field Engineers diaries and booking appointments
* Ensure SLAs are adhered to
* Updating customer portals
* Providing quotations to customers and following up
* Producing and sending out invoices
* Keep the system up to date and create new customer profiles
* Raise more complex problems with the Technical Team and Senior Service Account Manager
Candidate Requirements:
* Previous account management or engineer diary management experience
* Strong communication skills
* IT Literate
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Excellent attention to detail
To apply for this fantastic opportunity please send your CV to Beth via the link provided