Casework Support Team Leader – Overview
The primary purpose of the casework support team leader is to manage a team of casework support officers in the Toxicology department to ensure team members execute all aspects of their work to a high standard, in line with the requirements of UKAS and the Forensic Science Regulator, and work efficiently within contractual turnaround times agreed with the customer, and in the most cost‑effective manner possible.
In addition, you will undertake your own casework in line with the job description for the Casework Support Officer, as appropriate, comply with all Standard Operating Procedures (SOPs), and meet the targets applicable to the team. You will continually review processes and procedures with a view to improving the quality and cost effectiveness of the services provided, and will utilise this time to assess the working environment, monitor and promote good working practices among employees, review the process, and suggest improvements.
Key Responsibilities and Accountabilities
* Lead a team of casework support officers in the day‑to‑day delivery and management of their work to the satisfaction of the customer and to specified standards.
* Work with the Business Unit Manager (BUMA), Operations Leads and other Team Leads to achieve organisational goals, as demonstrated through various Key Performance Indicators (KPIs).
* Agree priority tasks and targets for individual team members to ensure target dates are met and cases are invoiced in a timely manner, and ensure sufficient resources are available for those targets to be met.
* Help build and achieve the team strategy, set goals, drive improvement, continuously monitor performance of individual team members, assist in any required remedial actions, carry out performance appraisals, and oversee mentoring and professional development.
* Liaise with other Team Leaders, Operations Leads, the BUMA, and the Cluster Manager to identify resources available from outside the team.
Qualifications
Preferable to have previous experience working in an administrative role, preferably in a scientific or professional environment. Must have good general business awareness and a clear understanding of the services provided by the toxicology department and the various requirements of each customer. Beneficial to have experience managing others and/or attended management courses; full training and competence in the area you would be leading is also desirable. Experience with a LIMS system will be advantageous but not essential. Ability to communicate effectively with customers and colleagues by written and verbal exchanges, excellent attention to detail, and high accuracy of work. Experience with Microsoft Word, Excel, Outlook and general office equipment, as well as experience in training, coaching or mentoring, would also be beneficial.
The Ideal Candidate
You will be enthusiastic and have a proactive approach to carrying out daily duties while displaying patience, determination, and integrity. You must respond effectively to unexpected additional workloads and adopt a flexible approach to the varied demands of the job and working hours. You should demonstrate a high level of confidentiality and discretion due to the highly sensitive nature of the work. You will have a strong customer focus, identify the needs of each customer, maintain clear communications, monitor satisfaction levels, and respond effectively to enhance the reputation of Eurofins Forensic Services. You will work cooperatively with others and focus on collective goals. You will inspire and motivate others by setting clear objectives and expectations, and communicate a clear plan to meet performance metrics. You will recognise the need for structure and clarity, identify priorities and actions to enable delivery of short‑term goals or meet service delivery standards and objectives, and communicate these plans. You will seek development opportunities for the team, provide coaching, training and experiences to improve job performance, and assist long‑term personal growth and development plans. You will have a proactive attitude toward continuous improvement and act as a role‑model, being willing to take on extra duties or responsibilities when necessary.
Additional Information
Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV3 and SC); thus any criminal convictions may prevent you from gaining clearance. Further information on the security clearance process and requirements can be found at https://www.warwickshire.police.uk/police-forces/warwickshire-police/areas/warwickshire-police/about-us/about-us/police-national-vetting-service/. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment and provide a DNA sample.
Benefits
In return for your hard work and loyal service we will offer a competitive salary and a selection of employee benefits via our flexible benefits menu. In addition, we also offer the following:
* Life Assurance (3× annual salary)
* Scottish Widows Company Pension Plan
* 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
* Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
* Employee tech scheme
* Discount vouchers and flexi reward points on our employee wellness hub
* Perkbox access to a wide range of perks such as supermarket savings, days out or your daily coffee
* Learning and study support
* Employee Assistance Programme
* Health Cash Plan membership
* Enhanced company sick, maternity and paternity pay scheme
* Refer a friend scheme
* Subscription to mental health support and wellbeing
* Free on‑site car parking
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