The Project Management Office is looking for an experienced individual to join a centralised PMO as a Project Support Officer. This key enabling role provides high‑quality project, governance, and insight reporting support across a defined portfolio of projects.
Working closely with Project Managers, Programme Leads and senior stakeholders, the Project Support Officer promotes consistency, transparency and good project discipline while proactively identifying risks, gaps or emerging issues. Through strong organisational skills and collaboration, the Officer supports delivery confidence and contributes to continuous improvement across the portfolio and wider PMO.
Main Responsibilities
* Provide high quality project support across a defined portfolio.
* Onboard new projects and support them through the full lifecycle, ensuring appropriate processes and controls are applied at each stage.
* Maintain and deliver a high volume inbox of project‑related activities.
* Effectively problem‑solve Project Management queries.
* Ensure fluid communication between all stakeholders and harmonise project reporting to maintain consistency and clarity.
* Proactively alert Project Managers to project‑related issues, risks, budgets or schedule overruns.
* Support portfolio‑level and project‑level governance and assurance processes, ensuring compliance with PMO standards, frameworks and reporting cycles.
* Prepare high‑quality project and portfolio reports for senior leadership and governance forums.
* Perform Project Health Checks and Audits.
* Set up and hold Knowledge Forum meetings, sharing lessons, risks, issues and best practice for the portfolio.
* Champion the consistent application of PMO processes, templates and standards across the portfolio.
* Contribute to the development and continuous improvement of PMO tools, reporting and ways of working.
* Support Project Managers and coordinators in the use of Microsoft Project and other project tools, ensuring that project plans are kept up to date for accurate reporting to senior management.
* Attend and collaborate at Monthly Sector Gate/Project reviews.
Person Specification
Essential Skills, Qualifications and Experience
* Minimum of 2 years’ Project Support/Management experience.
* Proficiency in Dynamics D365.
* Proficient in Excel with strong data analysis skills.
Desirable Skills, Qualifications and Experience
* Member of APM or holder of an APM PFQ/PMQ qualification.
* Demonstrated leadership, change‑management, problem‑solving and conflict‑resolution skills.
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