Job Description
Greetings! Adroit People is currently hiring
Role: – Senior Product Owner
Duration: Contract
Location: Newbury, UK
Onsite 5 days/week
Job Spec
3.1 Technical Expertise
The PO must demonstrate deep understanding of:
* ServiceNow CSM, including:
* Business Services
* Technical Services
* CMDB modelling
* Entitlement frameworks
* SLA/Contract behaviours
* Scripted REST APIs
* TMF APIs, specifically:
* TMF-632 (Customer)
* TMF-637 (Product Inventory)
* TMF-638 (Service Inventory – future scope)
* G-DxL canonical integration layer, async message handling, and queue sequencing.
* Portal ecosystems:
* COVE
* Legacy Liferay portals
* New portal direction (OPF / COVE2.0)
* Product lifecycle management and its impact on:
* Ticket behaviour
* SLA clocks
* Portal permissions
* AGF routing
3.2 Product Leadership
* Proven experience delivering multi-market enablement products.
* Ability to define and lead incremental releases across multiple impacted platforms.
* Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.
3.3 Analytical & Decision-Making Capability
* Ability to interpret complex payloads, data models, state machines, and architecture diagrams.
* Ability to challenge markets on data quality, product modelling, and compliance.
3.4 Communication & Stakeholder Engagement
* Translate highly technical design decisions into stakeholder-ready communications.
* Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.
4. Key Deliverables
* Product roadmap for SN4B Product Inventory Onboarding
* L3/L4 functional specifications and acceptance criteria
* Updated solution intent, RAID, decision logs
* Market onboarding artefacts (Romania + future markets)
* SPDA documentation & sign-off
* Backlog refinement packs (for SNOW, DXL, Portal teams)
* Test-readiness and regression governance documentation
* Post-MVP rollout plan including scaling strategy
5. Success Measures
* Zero-defect integration for TMF-637 create/update and GET operations
* Full alignment across Group DX, DXL, SNOW, and Portal stakeholders
* Accurate lifecycle behaviour enforced across all product instances
* Add-on modelling working end-to-end (BS, TS, relationships, portal visibility)
* No regression to DigiCom or existing SN4B customer journeys
* Successful market cutover for Romania with fully automated onboarding
* Reduced manual onboarding effort and improved incident/service request routing accuracy