Customer Experience Specialist (Government)
Singapore | 6-Month Contract | Central (Balestier/Novena/Toa Payoh | Government Sector |
About the Role
Looking for a meaningful role where your work supports professional registration processes and national-level ceremonial events?
My client is seeking a Customer Experience Officer to support enquiries management, event coordination, and administrative operations related to professional pledge ceremonies and stakeholder communications. This role offers exposure to high-volume communication handling, event planning, and regulatory support functions in a structured public sector environment.
What You Will Be Doing
Enquiries and Mailbox Management
* Triage and manage 8 official mailboxes via a Feedback Management System
* Respond to enquiries from professionals and members of the public
* Handle queries related to registration, ceremonies, and general information in a timely and professional manner
Pledge Ceremony Support (Multiple Events)
* Respond to email enquiries related to ceremonies
* Draft formal invitations for professionals and VIP guests
* Support administrative and logistical preparation for events
* Assist in sourcing and coordinating vendors
* Provide on-site support during event days, if required
* Prepare personalised certificates for attendees
* Update attendance records in the registration system after events
Publications and Communications Support
* Review draft circulars, notices, and publications
* Support dissemination of official communications to stakeholders
Administrative Support
* Assist in procurement documentation for event management and design services
* Support corporate administrative tasks such as e-greeting cards
* Perform other duties as assigned by supervisor
Requirements
* Bachelor's Degree in any discipline.
* Strong written and verbal communication skills
* High attention to detail and good organisational skills
* Able to manage multiple inboxes and deadlines effectively
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Able to work independently and as part of a team in a fast-paced environment
* Prior administrative or events experience is an advantage
Why Join Us
* Exposure to national-level events and professional regulatory processes
* Hands-on experience in communications, coordination, and event management
* Opportunity to develop strong administrative and stakeholder engagement skills
* Meaningful work supporting public service functions
Only shortlisted candidates will be notified.
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