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SaaS Delivery Manager - Housing, Warrington, Cheshire
Client:
NEC Software Solutions
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Role Overview:
We are seeking a Delivery Manager to support our Housing SaaS Platforms, including NEC Mobile, NEC Scheduler, NEC Repairs, and NEC Engage. The role involves ensuring platform availability, monitoring, maintenance, support, and stakeholder communication.
Responsibilities:
* Monitor system health and alerting across platforms such as Postgres, Networks, Patroni, and Servers.
* Manage planned maintenance, including patching, upgrades, and hardware planning.
* Coordinate support activities, establish SLAs, and act as point of contact for issues.
* Lead service meetings with stakeholders and report on progress and infrastructure plans.
Qualifications:
* Proven experience managing SaaS products in Housing or Public Sector.
* Technical understanding of Housing SaaS systems and customer usage.
* Relationship management skills and experience with ITIL processes.
* Strong communication skills and ability to manage issues effectively.
* Commercial awareness and decision-making capabilities.
Benefits:
* Competitive pension scheme, private medical cover, holiday entitlement, life assurance, and flexible benefits.
Additional Info:
Applicants must have the right to work in the UK; vetting and DBS checks may be required. NEC is an equal opportunities employer committed to diversity and inclusion.
About Us:
NEC Software Solutions, part of NEC Corporation, supports public services globally, including emergency response, healthcare, and transportation, making a real difference every day.
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