Salary: £26,000 - 30,000 per year Requirements: Proven experience in a similar role or relevant IT support experience Strong knowledge of operating systems, including Windows and Mac OS Familiarity with Active Directory user account management Basic understanding of computer networking concepts, including LAN and TCP/IP Excellent problem-solving skills with the ability to analyse issues and provide effective solutions Strong customer service skills with the ability to communicate technical information to non-technical users Ability to work independently as well as collaboratively within a team A valid UK driving licence and access to your own vehicle are essential Responsibilities: Respond to help desk tickets and provide timely technical support to end-users Diagnose and resolve software and hardware issues Install, configure, and maintain operating systems and software applications Assist with user account management in Active Directory Collaborate with other IT team members to troubleshoot complex problems Provide excellent customer service by communicating technical solutions clearly to non-technical users Document all support activities and resolutions in the ticketing system Perform routine maintenance tasks such as system updates and backups Assist with computer networking tasks, including troubleshooting TCP/IP connectivity issues Analyse computer hardware problems and recommend appropriate solutions Provide support for Mac OS devices Travel between sites and visit customer premises as required Technologies: Active Directory Hardware Support LAN TCP/IP Windows More: We are a growing business based in Bagshot, Surrey, and we are looking for an enthusiastic 1st Line Support Engineer who enjoys IT and computers and is committed to delivering excellent customer service. You will support our client base by providing quality technical assistance and helping us maintain a five-star standard of service. This is a full-time, in-person role with working hours of 9am to 5pm, and the flexibility to visit client sites as needed. We offer a salary of £26,000 to £30,000 per year, along with benefits including additional leave, company events, a company pension, and a cycle to work scheme. Mileage is paid for site visits. last updated 23 week of 2026