Haywards Heath Hospital | Administration | Permanent | Full Time | £25,545 per annum | 37.5 hours per week
This role is dedicated to our Pre-Assessment department and will incorporate all administrative duties.
Our Pre-Assessment Team at our Haywards Heath Hospital currently has an opportunity for a dedicated Patient Services Administrator. Start your journey with us while we support you to be your best.
The Role
You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support. Duties include management of all pre‑assessment appointments and related departmental tasks. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, Patients, and Colleagues, being sensitive to our customers’ needs and providing excellent customer service. Administration and keyboard skills are required. Previous experience of working in a customer service environment is preferred, but not essential. Full training will be provided.
Key tasks
* Dealing with both incoming and outgoing calls
* Arranging / changing pre‑op appointments
* Preparing clinic paperwork
* Providing administrative support to clinical staff as requiredAccuracy in data inputting and ability to work under pressure
* Flexibility in working pattern and duties
* Previous knowledge or experience of working within healthcare administration / reception or hospitality industry is preferable but not essential
* Good IT and keyboard skills required
* Good communication/interpersonal skills
* Self‑motivated and able to work alone and as part of a team
* Well presented with strong customer service skills
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here you can choose from a range of fitness, lifestyle, health and wellness rewards such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
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