Overview
Estates Operations Manager - Central London Housing Association
Salary: £31.50 PAYE / £40.00 Umbrella LTD (Inside IR35)
Hours: 36 hours per week
Contract: 3-6 month ongoing contract
Responsibilities
* Manage large service contracts, ensuring excellent customer service for residents across all tenure types.
* Lead and motivate estate management teams to achieve property management targets effectively and economically.
* Ensure compliance with health & safety, fire risk assessments, and wider statutory regulations.
* Build strong relationships with contractors and stakeholders, monitoring performance against SLAs.
* Oversee service charges, rents, and maintenance contracts in line with tenancy agreements.
* Manage complaint processes and deliver quality responses within set procedures.
* Produce accurate business reports and presentations for management teams.
Requirements
* Level 4 qualification in Leasehold Management (or equivalent) - candidates working towards this are welcome.
* Proven experience in managing multi-tenure estates and service charge budgets.
* Demonstrable experience in developing large-scale estate management strategies.
* Previous team management experience within estates, housing, or property.
* Strong knowledge of housing legislation and regulatory requirements.
* Excellent IT and data analysis skills.
Location & Working
Location: The role will operate across three main sites: Head Office (Central London), South West London, and South London. Hybrid working is available, subject to site needs and team requirements.
How to Apply
Contact: James at Service Care Solutions (phone number removed) / (url removed)
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