Maintenance Manager – Retail & Leisure – West London
Full-Time | Permanent
Overview
We are seeking an experienced Maintenance Manager to lead the engineering and building services function at a flagship retail and leisure destination in West London. This is an excellent opportunity for a technically strong, people-focused leader to take ownership of a high-profile site, ensuring all mechanical, electrical, and building systems operate safely, efficiently, and to the highest standards—supporting an exceptional guest and retailer experience.
Key Responsibilities
Team Leadership & Development
* Lead, develop, and manage the onsite Maintenance Team
* Mentor and support engineers to foster a high-performance, safety-focused culture
Maintenance & Operations
* Oversee delivery of PPM schedules and reactive maintenance works
* Manage specialist contractors and permit‑to‑work systems
* Conduct audits and inspections across plant rooms and public areas
* Monitor M&E and building fabric performance, identifying risks and investment needs
* Support emergency response and out-of‑hours engineering incidents
Compliance & Documentation
* Ensure full statutory compliance (LOLER, PUWER, electrical safety, water hygiene, etc.)
* Maintain asset registers, statutory certification, and compliance documentation
* Ensure accurate CMMS reporting and job closure
Financial & Operational Oversight
* Manage engineering budgets and procurement activities
* Support sustainability and energy efficiency initiatives
Collaboration & Stakeholder Management
* Work closely with operations, security, cleaning, guest services, and centre management
* Promote a proactive Health & Safety culture throughout the site
About You – Essential
* Proven experience managing maintenance teams in retail, commercial, or leisure environments
* Strong technical knowledge of M&E services (HVAC, water systems, building controls)
* Solid understanding of statutory compliance and safe systems of work
* Excellent leadership, organisational, and problem‑solving skills
* Experience with CMMS and digital reporting systems
* Customer-focused mindset suited to a live public environment
Desirable
* IOSH Managing Safely or NEBOSH qualification
* BMS experience
* Exposure to energy or sustainability initiatives
* Multi‑service FM contractor management experience
* Recognised engineering qualification (NVQ Level 3 / City & Guilds or equivalent)
* IPAF / PASMA certification
What’s on Offer
* 24/7 GP access for you and your immediate family
* Mental health and life‑event counselling support
* Get Fit programme
* Financial and legal advice services
* Cycle to Work scheme
* Retail discounts and cashback app
* Uniform, PPE, and equipment provided
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