A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives.
Based in London, UK – hybrid working with 3 days in the office/2 days wfh
We’re looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrastructure runs smoothly.
This role is ideal for someone who enjoys hands‑on IT support, solving problems, and working independently. You will be the primary IT contact in the hub, supporting local users while collaborating with our global Infrastructure & Support team.
Alongside day‑to‑day IT support, you’ll also help with event preparation, hardware setup, and occasional logistical support, so a flexible and practical mindset is key.
About the Role
* Provide 1st and 2nd line IT support to users via Zendesk and in person
* Support office IT services including networks, printers, mobile devices, and access systems
* Manage the end‑user hardware lifecycle (deployment, maintenance, inventory, and renewals)
* Assist with IT setup and support for local events and projects
* Support and administer Microsoft 365 environments and workstation management (Intune, Autopilot)
* Maintain IT procedures and help onboard and train new employees on systems and hardware
* Provide updates to the Head of IT on tasks and local IT status
What makes a successful candidate?
* 2+ years of IT helpdesk or user support experience
* Strong knowledge of Windows 11, Dell/HP laptops, and Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
* Experience with Microsoft Intune and Autopilot is a plus
* Comfortable working independently as the main IT contact in a hub environment
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