About the Role
As an Internal Account Manager, you will be responsible for managing a portfolio of existing client accounts, ensuring excellent customer service, identifying opportunities for growth, and supporting the Key Account Managers. You will act as a key point of contact for clients, ensuring orders are processed smoothly and client needs are met.
The role combines client relationship management, sales support and account development within a fast-paced manufacturing environment.
Key Responsibilities
* Manage and maintain relationships with a portfolio of existing clients
* Act as the primary contact for client enquiries, orders and support
* Ensure high levels of customer satisfaction and service delivery
* Maintain regular contact with clients to understand their needs and requirements
* Identify opportunities to grow existing accounts
* Support the Key Account Managers in developing strategic accounts
* Monitor account performance and sales activity
* Process and manage client orders from enquiry through to delivery
* Liaise with production, planning and logistics teams to ensure on-time delivery
* Provide accurate updates to customers regarding order status
* Maintain accurate records within CRM and internal systems
About You
You will be:
* Experienced in a manufacturing, engineering or industrial sector
* Experienced in B2B sales
* Proactive and self-motivated
* Strong attention to detail
* Able to work well within a team environment
* Comfortable working in a fast-paced environment
Experience and Skills
* Strong relationship building and communication skills
* Excellent organisational and time management skills
* Commercial awareness and the ability to identify sales opportunities
* Good problem solving ability and customer-focused mindset
* Confident using CRM systems and Microsoft Office
What we offer you
* Competitive salary + benefits package
* Free onsite parking
* Supportive and collaborative working environment
* Non-corporate working environment
* Starting 23 days annual holiday (plus bank holidays) (increasing on length of service)
* Additional "Unibox" bank holiday on the last working day of the year before Christmas
* Christmas shut down
* Regular social events
* Employee Assistance Programme (EAP)
* Health cash plan for those everyday medical expenses (after passing probation)
* Referral bonus schemefor employees who successfully introduce a new starter (t&c\'s apply)
* Training opportunities for personal and professional development
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