Job Description
UP TO £32,000 DOE | HYBRID | EXETER
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
The Role:
This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:
1. Manage a portfolio of key clients, acting as a senior point of contact.
2. Lead, support, and prioritise the workload of Client Services Managers.
3. Act as an escalation point for complex client and supplier issues.
4. Implement and improve service processes, including SLAs and ticket prioritisation...